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Customer service administrator residential construction

Newcastle
Design & Build
Customer Services agent
Posted: 26 September
Offer description

Overview

This project homes builder is well established and has developed a great industry reputation across their 30+ years of operation. Currently building around 300 new homes a year, the time is now to join this tight-knit group within this busy Newcastle based office. This role will play an integral part in the business, providing impeccable customer service to all current and existing clients. You will act as first point of contact for potential clients, and provide advice across their building queries, directing them through to the relevant sales people - essentially playing a huge part in influencing them to build their dream home. You will also manage your own portfolio of clients to hold their hand through the building process of their new dream home.

Responsibilities
Managing customer relations and communications in relation to progress and delivery of the home building agreement
Managing both internal and external stakeholder inquiries
Completion of pre-planning inspection forms
Completing building permits and submission
Communication with developers and local councils
Negotiate and manage any approval application questions
Maintain the database and record all progress on applications
Plan and partake in consultative meetings, walking through final construction contracts and plans

About You
2+ years MINIMUM experience within the residential construction sector in a similar role is preferred
Strong understanding of permits and approvals
The ability to multi-task and prioritise a changing workload
Strong IT skills including MS Office suite and the ability to grasp new systems with ease
Strong English skills both written & verbal

Remuneration & Perks
The successful candidate will receive a remuneration package up to $85k+ superannuation
Beautiful offices and collaborative team environment
Career progression and training support
Onsite parking is available

For any questions relating to this role or other opportunities with D&B; and our clients please contact Rebecca Rollison on, or click apply. Your application will be treated as strictly confidential.
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