About Our Client
Our client sits within financial services.
Job Description
The successful applicant will be responsible for:
* In conjunction with Senior Technical Support Specialist, assessment management and inventory control of all office hardware (inc Cisco telephony, IOS mobile/s, wifi dongles etc).
* Be responsible for all of the local office Audio Visual needs, from setting up conference rooms to scheduling/checking into Video conferences (Keep up to date on emerging and competitive AV/VC technology).
* Ensure all office integrated conference rooms are kept in full working order.
* Comprehensive use of incident management system to properly document and escalate issues as they are reported.
* Adhere to incident management, problem management, change management, and knowledge management best practices.
* Proactive learning of current and newly released application.
The Successful Applicant
The successful applicant will ideally possess the following:
* Advanced knowledge with Microsoft Windows 10/365, Exchange on Line, iManage Cloud.
* Advanced knowledge and support of various mobile email devices ( iOS, Android, etc.)
* Proven experience/ exposure to Webex, Video Conferencing (Cisco), MS Teams, Zoom.
* Advanced knowledge of hardware (desktop/laptop) deployment methods using an image deployment tool (Altiris, Ghost, etc.)
* Ability to utilize and troubleshoot web-based applications.
* High level of customer service orientation.
* Ability to handle conflict and difficult situations within a technical and customer support environment.
* Effective communication abilities and soft skills to work with all levels of personnel.
* Ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations. with clients.