Guest Experience Lead Job Description
The role of Guest Experience Lead is a key position within our organization, responsible for ensuring that every guest receives exceptional service and attention.
As a Guest Experience Lead, you will be the face of our company, representing us in all interactions with guests. You will be responsible for conducting safety briefings, performing service tasks, and resolving problems efficiently.
To be successful in this role, you must have strong public speaking abilities, work well under pressure, and possess relevant experience in hospitality. Additionally, you must be able to maintain a friendly demeanor at all times.
Key Responsibilities:
* Ensure Exceptional Guest Satisfaction: Provide outstanding customer service to ensure every guest has an exceptional experience.
* Conduct Safety Briefings: Conduct thorough safety briefings to guests prior to each flight or activity.
* Perform Service Tasks: Perform various service tasks as required, including handling customer complaints and resolving issues efficiently.
* Maintain Friendly Demeanor: Maintain a friendly and approachable demeanor at all times, even in high-pressure situations.
This role requires valid certifications such as First Aid and RSA. The position involves working 10-12 day shifts followed by 3-4 days off.