Are you a passionate leader who thrives on making a real difference in people's lives? Do you love building strong teams, driving quality, and creating positive outcomes for people with disabilities? If so — Responsive Support Solutions wants YOU
We're growing, we're dynamic, and we're committed to delivering high-quality, person-centred supports. This is your chance to step into a role with purpose, impact, and genuine career growth.
-----------------------------------
About the Role
As our Service Manager, you'll be the driving force behind the delivery of exceptional disability support services. You'll guide a passionate team, ensure top-tier service quality, and empower participants to live with independence, dignity, and choice.
You'll be hands-on, people-focused, and a natural problem solver who thrives in a fast-paced environment.
-----------------------------------
What You'll Be Doing
Lead & Inspire
* Coach, support and motivate Client Service Officers, Admin Officers, and Support Workers.
* Build a positive, inclusive, high-performing culture.
* Recruit, train, and develop a strong, capable team.
Deliver Quality Services
* Oversee day-to-day operations to ensure exceptional, person-centred support.
* Drive continuous improvement and participant satisfaction.
* Manage onboarding, planning, reviews, and participant outcomes.
Keep Us Safe & Compliant
* Ensure alignment with NDIS Quality & Safeguarding Framework, WHS requirements, and internal policies.
* Maintain high-quality documentation, reporting, and risk management.
Engage & Advocate
* Build strong relationships with participants, families, and external partners.
* Represent the organisation in community forums, reviews, and meetings.
* Respond promptly and empathetically to feedback and concerns.
-----------------------------------
Who You Are
You're someone who leads with heart, communicates with clarity, and acts with integrity. You love building relationships, solving problems, and driving results.
Essential
* Strong leadership experience in the disability/community sector.
* Deep knowledge of the NDIS and person-centred practice.
* Confident communicator with strong interpersonal and organisational skills.
* Experience managing teams, compliance, service delivery, and budgets.
* Current WWCC & NDIS Worker Screening (or ability to obtain).
* Current Driver's Licence.
Desirable
* Qualifications in Disability, Community Services, Social Work, or related field.
* Experience supporting people with complex needs.
* Familiarity with rostering systems, CRM platforms, and NDIS billing.
-----------------------------------
Why You'll Love Working With Us
At Responsive Support Solutions, we're all about connection, inclusivity, and empowerment. We value our people, celebrate diversity, and are committed to creating a workplace where you can grow, contribute, and genuinely have impact.
-----------------------------------
Ready to Apply?
We'd love to hear from you
Send your resume and cover letter addressing your skills and industry experience to
Subject line: Application – Service Manager
While applications close on, we'll begin interviewing as soon as applications come in. If this role speaks to you, we'd love to hear from you now.