* Employment Type – Permanent Full Time
* Competitive Salary + Penalties | Discounts on RACV products and resorts
About the Opportunity
An exciting opportunity has arisen for a hospitality superstar to take the next step in your career as a Food & Beverage Team Leader. You will effectively oversee the day-to-day F&B operations to elevate the guest experience and deliver a high standard of quality service.
You will be adaptable with a 'can-do' attitude. As a team leader, you'll lead by example, be committed to best practice, display a passion for hospitality and motivate the team to deliver great service.
This could be just the right role for you?
Reporting to the Food & Beverage Manager, you'll be an integral part of our Food & Beverage team and your key responsibilities for the role include:
* Providing 'hands on' leadership and ensure the team deliver a consistent high standard of customer service
* Directing and assisting F&B Attendants to carry out the daily duties required to operate the outlet
* Liaising between Management, kitchens, conference and events, bar and staff to proactively prevent issues arising and effectively resolve issues as they occur
* Balancing the float and takings and completing the end of day reports
* Minimise breakages, wastage of food, beverage and consumable goods
* Manage difficult situations including customer complaints and intoxicated guests
* Ensuring staff complete training requirements
* Report hazards & risks to maintain a safe workplace
* Ability to perform physical requirements of the role, eg working on your feet & heavy lifting
What you'll need to be successful
* Previous experience in a food & beverage team leader role with in a 4-5 resort or similar environment
* Certificate III or IV qualification in hospitality, desirable
* RSA Certificate, essential
* Demonstrated ability to lead a team to follow procedures and provide on-the-job training
* Barista, food & beverage knowledge & skills
* Knowledge of food & beverage procedures, sequence of service, table settings, order taking, bookings, billings & POS experience
* Strong communication, attention to detail, time management and conflict resolution skills
* Excellent personal presentation
We are Offering
* Competitive Salary + Penalties evenings, weekends & public holidays
* Discounts on RACV products & resorts
* Employee of the month recognition program
* Uniforms provided
* Training
Application process
Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Food & Beverage and whether any reasonable adjustments may be required.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Submit your CV via the link.