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Senior clinical support administrator

Gold Coast
beBeeAdministrative
Posted: 24 June
Offer description

Frailty Administration Assistant Job Description

This role is responsible for providing administrative support to the Frailty Department in Southport and Whiston Hospitals.

The successful candidate will be the first point of contact for users of the service and must be friendly, helpful and have excellent communication skills with the ability to deal with sensitive and confidential information.

They will assist to co-ordinate the attendance/admissions of patients to the Virtual Frailty Ward/Urgent Community Response at Southport, Whiston & St Helens Hospitals and for day case & out-patient procedures.


Key Responsibilities:

* Monitor appointments and ad hoc community visits
* Update EMIS/Careflow (and other potential future EPR systems) and spreadsheets with patients data
* Ad-hoc clerical duties to include participating in MDT, facilitating meeting, actions as appropriate
* Responsible for organising patient attendance for Frailty Falls clinic ensuring that the diagnostic investigations are scheduled appropriately for clinical needs
* Compile and update waiting lists for necessary diagnostics procedures. Monitor patient lists from Monitor referrals from the NHS e-referral system
* Deal efficiently and effectively with telephone calls (patient, consultants, secretaries, GPs etc). Ensuring confidentiality is strictly maintained and complying with Data Protection Act
* Contact patient to offer appointments that are convenient, agree and book date and arrange for letter and appropriate literature to be sent to the patient
* Ensure that all patients are offered a choice of date and time for their admissions with reasonable notice within the relevant NHS maximum waiting times
* Telephone patients with details of cancellations/admissions when required
* Cancel and re-arrange admissions/attendance as and when needed (via ward, consultant, patients etc). Liaise with Team Leader and Administration Service Co-ordinator over late cancellations and arrange any back-filling if appropriate
* Ensure all cancelled day case admissions or out-patient attendances (both patients and hospital initiated) and DNAs are followed up and recorded efficiently
* Provide general advice and guidance to patients and relatives on admissions/attendance
* Inform wards, secretaries, consultants and the Frailty team of all arranged attendances or any changes/cancellations
* Recording, accessing and updating Patient Information on Careflow and EMIS system in a timely and accurate manner
* Cover colleagues in other Frailty Admin Services
* When booking urgent patients, ensuring wards, TCI requirements, operational services, are aware of patients attendance/admissions
* Keep electronic diaries up to date
* Liaise with all other staff clerical, secretarial, wards, GPs, Community Nurses and other Clinical Staff
* Use computer software/systems word, excel, Emis/Careflow/Careflow Connect
* Maintain a safe environment within the workplace whilst adhering to Health and Safety policy
* Cover colleagues sickness/annual leave when necessary
* Ensure all up to date Trust and Departmental policies and procedures are adhered to
* Performing all ad-hoc clerical duties as required ie. E-mail, photocopying, typing and telephone calls
* Ordering, organising and monitoring equipment for team- including EBME checks and equipment for new starters
* Minute taking at meetings and typing up, typing up action plans

This role requires strong organisational and communication skills, with the ability to work independently and as part of a team.

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