Course Advisor Partners in Training Australia | VIC | Full-Time | Work from Home You’re not just booking people into courses. You’re helping someone believe a new path is possible. Partners in Training Australia enrolls around 1,400 students each year across community services, aged care, childcare and nursing. Every one of those enrolments starts with a conversation, and that conversation starts with you. This is a phone-first, relationship-led role. You ask the right questions, you listen deeply, and you guide people toward qualifications that genuinely fit their lives. When this role is working well, the pipeline is moving, information sessions are full, and students are showing ready to enroll because they trust you. About Us For over a decade, Partners in Training Australia has been delivering high quality vocational education across regional Victoria. Family owned and operated we’re a Registered Training Organisation (RTO Code 21837) with deep roots in the communities we serve. Our home base is Shepparton, and our commitment to the people who learn with us is genuine. The Role You are the first voice students hear. Every enquiry is a chance to build trust, create clarity, and move someone closer to a decision that changes their life. Day to day, you will be: Responding to student enquiries quickly, warmly and professionally across phone and email Having real conversations that uncover goals, assess suitability and guide students toward the right qualification Following up leads proactively to keep the pipeline warm and moving Converting at least five firm bookings per day through trust, clarity and genuine care Managing your pipeline in HubSpot, with accurate lead status, detailed notes and clear next steps Booking students into information sessions and managing attendance, reminders and rescheduling Writing targeted nurture emails for database management Contributing to team meetings, sharing insights and supporting continuous improvement Who We’re Looking For We want someone who brings warmth, curiosity, and commercial awareness in equal measure. Someone who knows their work matters and approaches every call with genuine care. You are the right fit if you: Have experience in the VET sector or with an RTO and understand how vocational training works Bring strong customer service or client support experience, where listening and problem solving were central Have solid CRM experience, ideally HubSpot, and know how to manage a pipeline and track conversions Are confident and warm on the phone, building rapport quickly and guiding conversations toward decisions Have knowledge of the community sector and career pathways in aged care, childcare, community services or nursing, or can learn this quickly Work independently with discipline and focus, managing your time and hitting targets without constant check-ins Are comfortable with sales targets and approach them with energy and persistence Bring exceptional attention to detail, catching errors before they become problems Demonstrate genuine initiative, spotting opportunities to improve and solve problems before they escalate Are resilient and positive, staying motivated even when enquiries slow or conversions feel harder Must Have Values These are the minimum expectations at Partners in Training Australia, not aspirational ideals. Respect No assumptions, no assertions Positive communication and constructive feedback Consideration of circumstances, people and their differences Acting with a positive effect in mind Acting with tolerance, empathy and compassion Integrity Be transparent in all you do, do the right thing, stand up for what you believe is right Admit mistakes and take ownership, honour commitments Have the best interests of PTA at heart Good Work Ethic A can-do attitude Outcome focused Achieving deliverables Working together What’s on Offer A role where your work genuinely matters, every conversation you have changes someone's life Work from home A close-knit, family-owned organisation with real investment in the people who work here Clear targets and the tools to hit them, with HubSpot and ongoing self-learning through HubSpot Academy Ready to make a difference? If you read this and felt it, we want to hear from you. Apply with your CV and a brief note on what draws you to this role and the communities we serve.