Gain Practical Experience with Our IT Cadetship
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* We offer a unique opportunity for students to gain hands-on experience in IT while completing their studies.
* This 18-24 month program is designed for individuals studying an IT-related degree, diploma, or certification.
Your New Role and Responsibilities
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* You will be the primary contact for customer inquiries and technical issues related to corporate IT systems.
* Responsibilities include diagnosing and resolving problems, supporting Windows environments, and troubleshooting Microsoft 365 applications.
Key Responsibilities:
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* Provide first-line IT support to end-users in the Asia Pacific region
* Log and manage user incidents, service, and access requests
* Maintain accounts (password resets, account unlocks, etc.)
* Troubleshoot hardware, software, network, and telecommunication issues
* Ensure compliance with Service Level Agreements and maintain user communication
* Maintain documentation, research issues, and troubleshoot
Requirements and Qualifications
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* Currently studying an IT-related degree, certification, or diploma with 18 to 24 months remaining
* Experience in a customer-centric role
* Excellent communication skills and a proactive approach
* Experience with Microsoft 365, Azure, Intune, and all Windows operating systems
* Awareness of ITIL best practice methodology
* Will to work onsite in a dynamic office environment
* Prior service desk experience is desirable
Become Part of Our Team
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* Our organization values individuals who take initiative, seek to understand the business, and develop respectful relationships.