Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values‐based organisation committed to providing services to the entire community, regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. With a workforce of more than 3,000, plus volunteers, we operate in over 200 locations, supporting tens of thousands of people each year.
About The Role
Reporting to the Regional Manager, this role provides leadership, coordination, and operational oversight to ensure the delivery of high‐quality, person‐centred aged care services. The Coordinator plays a key role in driving service excellence, compliance with the Aged Care Quality Standards, and alignment with Centacare's Mission, Vision, Values and Catholic Social Teachings. The role is responsible for ensuring services are responsive, innovative, cost‐effective, and delivered within funding and legislative frameworks. A strong focus is placed on client experience, workforce capability, continuous improvement and sustainable service delivery across the region.
Key Responsibilities
* Lead regional service delivery planning with the Regional Manager to ensure safe, person‐centred and compliant services.
* Oversee care planning, assessments, reviews and service delivery to ensure quality standards and regulatory requirements are met.
* Supervise and coach Care Partners and Support Staff Leads to build capability and ensure best‐practice service delivery.
* Provide operational guidance and escalation support to staff to ensure consistent and effective service delivery.
* Oversee Hub and Cottage Respite services within the region.
* Build and maintain strong stakeholder relationships to support positive client and community outcomes.
* Monitor incidents, complaints, feedback and drive timely improvements in service delivery.
* Ensure services align with client needs, funding agreements, budgets and rostering requirements.
* Monitor service performance, outcomes and compliance using data and reporting tools.
* Support continuous improvement, audits and quality activities across the region.
* Ensure culturally safe, inclusive, and person‐centred service delivery.
* Monitor referral pathways and My Aged Care systems to support efficient client intake and transitions.
* Contribute to financial sustainability through effective operational oversight.
* Collaborate with regional peers to ensure consistent service delivery across the organisation.
* Participate in an after‐hours on‐call roster.
* Ensure compliance with WHS, safeguarding, privacy and legislative requirements.
About You
* Qualified in Nursing, Community Services, Aged Care, Disability or related field (or equivalent extensive industry experience) with demonstrated experience in human services roles.
* Strong understanding of aged care and support‐at‐home funding models, legislation and compliance requirements.
* Excellent communication, leadership, stakeholder engagement and coordination skills across diverse service environments.
* Proven ability in care planning, reporting, problem‐solving, conflict resolution and working independently with sound judgement.
* Holds or able to obtain required compliance checks and certifications including driver's licence, Blue Card, NDIS Worker Screening, First Aid & CPR and Australian Federal Police clearance.
Why Join Us?
* Make a real difference in your local community.
* Supportive leadership and team environment.
* Opportunities for professional development.
* Values‐driven organisation.
* Salary packaging – increase your take home pay by up to $15,900.
* Commitment to safety.
Our Commitment to Safety
Centacare is committed to the safety and wellbeing of children, young people and vulnerable adults. All applicants must undergo relevant screening, including Working with Children Checks, NDIS Worker Screening and background referencing.
Apply Now
If you're passionate about leading teams and delivering quality care, click Apply and submit your application today.
#J-18808-Ljbffr