Expertise in product support is crucial for ensuring seamless equipment operation. This opportunity involves collaborating with a global team to deliver exceptional customer service.
Key Responsibilities:
* Conduct audits and generate reports on drill rig and lubrication systems
* Install, commission, and provide ongoing support for RDSA products and services
* Pursue project execution, data recording, and documentation according to established plans
* Mentor and lead by example in service centres
* Foster product training within the organisation and externally
* Troubleshoot issues and identify effective solutions
* Document processes for procedural development and improvement
Candidates must possess relevant trade qualifications, underground mining industry knowledge, and experience with RDSA or OEM products. Strong computer literacy, excellent written and verbal skills, and attention to detail are essential.
We value diversity, sustainability, and innovation, driving fresh ideas and solutions for our customers. We welcome applications from individuals of all backgrounds and strive to be an inclusive employer.