We're looking for a highly organized and detail-oriented Warehouse Coordinator to join our growing operations team. This role is hands‑on and fast‑paced, perfect for someone who enjoys tackling logistics, creating great customer experiences, and keeping operations running smoothly behind the scenes. You'll be a key player in ensuring our swag packs and event merch are delivered on time and with exceptional quality.
Responsibilities
* Manage daily shipping and logistics for swag packs and event merchandise across multiple freight providers, including coordinating international customs, duties, and delivery timelines using our online fulfillment platform.
* Handle customer inquiries related to shipping, storage, logistics, and order status, ensuring prompt, clear, and friendly communication at all times.
* Assemble custom swag boxes with a high level of care and attention to detail—creating a premium, memorable unboxing experience for recipients.
* Identify and recommend operational improvements, bringing forward ideas and feedback that help streamline workflows and enhance our fulfillment processes.
* Maintain a clean, organized warehouse, consistently looking for ways to optimize layout, storage space, and overall efficiency.
* Operate and oversee DTF printing and heat‑press apparel production on a daily basis (full training provided), ensuring consistent quality and output.
Requirements
* 1–3 years of experience in warehouse operations, fulfillment, logistics, or a similar hands‑on role (startup or e‑commerce experience is a plus).
* Strong attention to detail with a commitment to accuracy across packing, labeling, tracking, and documentation.
* Excellent communication skills, especially when interacting with customers about shipping timelines, logistics updates, and order status.
* Comfort working with technology, including online platforms, shipping portals, tracking tools, and inventory software (training provided on our system).
* Ability to prioritize and multitask in a fast‑moving environment with shifting daily needs.
* Physically capable of lifting boxes (up to 20–25 kg) and moving inventory around the warehouse as needed.
* A proactive mindset, always looking for ways to improve processes, reduce errors, and increase efficiency.
* Ownership and reliability, with a strong sense of responsibility for meeting deadlines and delivering great customer experiences.
* Willingness to learn new skills—including DTF printing and heat‑press apparel production (training provided).
* Flexibility to assist with event‑related or special projects during busier periods.
#J-18808-Ljbffr