Southern Cross Care NSW & ACT – New Town TAS
At Southern Cross Care Tasmania (SCC), we believe increating communities where kindness, respect, and genuine connection thrive.Our Retirement Villages Manager – North (Based in Launceston) playsa vital role in bringing that vision to life ensuring every resident feelssupported, every interaction reflects our values, and every village operates asa place people are proud to call home.
About the Role
This dynamic leadership role combines people-centred carewith operational and commercial excellence.
As the Retirement VillagesManager in the North of the state, you'll oversee the smooth, professionalmanagement of Southern Cross Care's Lifestyle Villages, ensuring our residentsenjoy a safe, welcoming, and enriching environment.
You'll build meaningful relationships with residents andtheir families, lead the day-to-day operations of each village, and workcollaboratively with internal teams to deliver a high-quality, customer-centricexperience.
From managing budgets and resales to fostering a strong sense ofcommunity, you'll play an integral part in ensuring our villages continue toreflect SCC's values of compassion, respect, and integrity.
Key Responsibilities
Oversee the professional management and dailyoperations of SCC Lifestyle Villages in line with organisational culture andvalues
Build and maintain strong relationships withresidents, families, committees, and service providers
Ensure village financial performance aligns withapproved budgets and strategic targets
Lead the delivery of KPI outcomes relating toresales, refurbishments, and occupancy goals
Foster a positive village culture by promotinginclusion, wellbeing, and resident satisfaction
Collaborate effectively with internal teamsacross Southern Cross Care to ensure operational alignment and serviceexcellence
Provide leadership and guidance to the VillageAdmin Assistant and other staff, supporting engagement and professional growth
Ensure compliance with safety, quality, andgovernance standards across all operations
About You
You're a proactive and empathetic leader who thrives in arole that blends relationship management with operational accountability.
Youbring a strong sense of purpose, professionalism, and care to your work balancing business goals with a genuine passion for resident wellbeing.
You'll bring:
Demonstrated success in a leadership ormanagement role within community, property, or service environments
Excellent communication, interpersonal, andproblem-solving skills
Strong financial acumen and experience managingbudgets and operational performance
Confidence in building rapport with residents,families, and staff at all levels
Exceptional organisational skills, attention todetail, and a commitment to continuous improvement
Proficiency with Microsoft Office and generaladministrative systems
(Desirable) Experience within the retirementliving or aged care sector and familiarity with industry standards andlegislation
At Southern Cross Care Tasmania, you'll be part of avalues-driven team committed to making every village a community where dignity,independence, and belonging are celebrated every day.
What's on Offer:
Theopportunity to salary package up to $18,900 per FBT year
Freeparking
Reward& Recognition Program
EmployeeAssistance Program
Purchasedleave
Ongoingtraining and development opportunities
Discountprivate health insurance
Corporatediscounts and benefits from a wide range of popular brands
About Us
When you choose Southern Cross Care Tasmania you arechoosing a team who is passionate about people and their quality of life.For over 50 years we have been caring for our community making a difference inthe lives of those we care for as well as those that work for us.
A wholly Tasmanian not for profit aged care provider withservices in almost every region, we provide support in residential aged care,lifestyle villages and in the home.
Taking a holistic approach, our clinicaland lifestyle services are delivered by qualified, passionate and committedpeople who value and respect individual needs and preferences.
How to Apply
To apply, please submit a copy of your resume and a coverletter addressing how your relevant experience meets the Selection Criteria andkey responsibilities of the role.
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