An exciting opportunity has become available due to an internal promotion, reflecting our strong commitment to developing and growing our people. We're now seeking an experienced, people-driven Director of Rooms to lead our Front Office and Housekeeping teams, champion outstanding service, and partner closely with the General Manager to drive performance, culture, and commercial success. This is a senior leadership role for someone who thrives on connection, accountability, and creating moments that matter - for guests and teams alike. Working collaboratively with the General Manager, you will play a key role in driving revenue growth, operational excellence, and the ongoing development of a strong leadership team. About the Role: As Director of Rooms, you will be responsible for the seamless operation of the Front Office and Housekeeping departments, ensuring exceptional guest experiences at every touchpoint. You will: Lead the day-to-day operation of Front Office and Housekeeping Champion exceptional guest service and effective service recovery Review guest feedback and implement continuous improvement initiatives Support the development and monitoring of financial and operational plans Control labour costs and manage expenses in line with budget Foster a culture of collaboration, accountability, and open communication Take a proactive, commercial approach to growing guest and owner loyalty Lead, coach, and develop department leaders and emerging talent Anticipate operational challenges and implement practical, guest-focused solutions About You You are a confident, hands-on leader with a passion for people and performance. You will bring: Proven experience in a senior management role within Front Office or Housekeeping Strong financial and commercial acumen Ability to perform effectively in a dynamic, high-volume environment Well-developed conflict resolution and problem-solving skills High attention to detail with excellent time management Flexible availability, including weekends and public holidays What's in it for you The chance to make a meaningful impact on guest experience and team culture Career development within a globally recognised hotel brand Supportive leadership and a culture that genuinely invests in its people Competitive salary, hotel benefits, and ongoing learning and development opportunities We are an equal opportunity employer and value diversity at all levels. We encourage applications from all backgrounds and are committed to creating an inclusive workplace. So, join us and you'll become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.