The Company: This Hospitality Group is a power house in the Australian Hospitality space. The amazing team plans and executes a range of corporate and social events, tailored to the clients needs with precision. They own and operate within multiple venues across Melbourne, and they are looking for an Operations Events Manager to across multiple venues within their portfolio. Position Terms: Full-time permanent role Working 7 day flexible cycle with most weeks being Tuesday - Saturday Salary: $85,000 - $95,000 plus super The Role: The Operations Manager reports to the GM of Operations. This role will be responsible for the operational success of the assigned venues within the portfolio. This role is a hands on position, managing the FOH teams within the venues including food and beverage staff and ensuring that briefs from other management teams are given appropriate to ensure all events for clients are delivered with success. Key Responsibilities include; Communicate the business and event goals to the operations team onsite and ensure they are following the best standards. Set targets and goals for the assigned food and beverage team in line with individual job descriptions that support the overall business goals. Consult with sales and operations teams to ensure all client requests for each event are fulfilled. Liaise with stakeholders to create and implement effective opening, closing and event management procedures. Assist with management of event coordinator processes to ensure client expectations are being exceeded. Communicate customer service goals and standards to food and beverage staff. Follow up on service goals, giving feedback to team members and providing direction on how to achieve service goals. Ensure customer service standards are communicated during training and induction procedures. Lead by example, providing excellent customer service at all times to both internal and external stakeholders. Meet with managers and supervisors regularly to discuss strategies for ensuring continuing excellence in customer service and event delivery. Make sure all general duties are performed by staff in the FOH team including managing cash handling, managing wastage control, managing cleaning and maintenance systems and manage venue furniture and stock. Handle continuous training and development for the team to ensure industry knowledge is up to date. Handle reporting and compliance for the venues and all staff with OHS and RSA compliance and food safety. Ensure all employees provide responsible service of alcohol certificates and update your own certificate as required. The Candidate: The ideal candidate will be a excellent leadership experience with experience managing FOH hospitality teams. Experience training and developing FOH staff and ensuring the best events for clients. Experience working in Hospitality, F&B and/or Catering is required for this role. Strong leadership skills with the ability to mentor FOH teams. Master problem solver with the ability to be flexible, adaptable, and reactive to day-to-day operational requirements. Strong focus on identifying efficiencies and developing processes and systems to make improvements. Excellent event management and production skills. Excellent communication skills. Exceptional attention to detail. Ability to work a flexible 7 day schedule depending on events. Ability to work outside of normal business hours for events when required. For more information regarding event positions follow us on LinkedIn and/or Facebook at Apex Event Recruitment If this role doesn't fit but if you are interested in Events positions in Australia, then please register your resume through our website: www.apexeventrecruitment.com.au Please note that this role will be subject to background checks and you must have the right to live and work in this location to apply for this job.