Location: Melbourne (with potential for hybrid/remote options)
Job Purpose
Provide technical leadership and expertise to ensure the health, availability, and performance of the client's Wireless Core network, meeting WBA SLAs and driving continuous improvement. Focus on incident resolution, vendor management, and network optimization while interfacing with engineering, security, and external partners.
Key Responsibilities
* Lead escalated incident and problem management for Wireless Core networks, resolving issues within SLAs using Ericsson Managed Services.
* Support network initiatives, including upgrades, lifecycle management, and new 5G capabilities, providing SME input on design, deployment, and security.
* Manage vendors (e.g., Ericsson) and partners to meet KPIs, track defect fixes, and drive performance improvements.
* Implement continuous improvements, automation, and proactive performance monitoring to enhance network resilience and reduce MTTR.
* Ensure network element acceptance aligns with production baselines and maintain stakeholder relationships for optimal outcomes.
* Identify efficiencies to maximize availability and minimize operational costs.
Essential Qualifications and Experience
* University degree in network or telecommunications engineering.
* 8-15 years in telecommunications/IT operations, with 5-10 years in network management specific to wireless technologies.
* Hands‐on experience with Ericsson 5G Core and Ericsson platforms (E//), including cloud‐native deployments, Kubernetes orchestration, and network automation tools (e.g., Ansible, scripting).
* Strong knowledge of Evolved Packet Core (EPC), 5G NR, virtualization/CNF, routing/switching protocols, and security (e.g., IGP/EGP, SR/TE, TLS).
* Experience in AI/ML for network operations, complex incident/problem management in telecom environments.
* Familiarity with cybersecurity frameworks: Essential Eight (ACSC mitigation strategies) and NIST Cybersecurity Framework (CSF) for risk management.
* Industry certifications: ITIL, CCNP/CCIE, or equivalent in service management/routing.
Preferred Skills
* Proven ability to lead technical teams under pressure, with strong negotiation, analytical, and communication skills.
* Experience in high‐availability environments, driving process excellence and cross‐functional collaboration.
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