Service Support Officer - Care Navigation
Join to apply for the Service Support Officer - Care Navigation role at HammondCare
Service Support Officer - Care Navigation
3 days ago Be among the first 25 applicants
Join to apply for the Service Support Officer - Care Navigation role at HammondCare
Get AI-powered advice on this job and more exclusive features.
Service Support Officer Care Navigation- what's involved in the role?
The role of the Service Support Officer (SSO) Care Navigation works within the Mission and Mission in Action of HammondCare to ensure that all home care services are tailored, personal and delivered to the highest standards. The broad range of administration activities delivered by our SSO's, for our teams, potential clients, clients, representatives, and contractors are delivered locally and centrally and is a key role that seamlessly support areas and regions and the functions with strong administration delivery. The SSO role has various contact points and may support one or more of the following areas across HammondCare at Home (HCAH), which operate both locally and/or centrally*:
* Care Navigation
The various administrative activities in HammondCare at Home are the cornerstone to all day-to-day operations and planning activity that supports broadly across our care teams, the teams supporting client care, potential clients, and our contractors, who assist us providing care and planning for care and services.
Key Focus Areas:
* Provide reliable and consist administrative support for colleagues, potential clients, clients and their representatives and contractors across our Care Navigation Service, Partner Services and Areas/Regions
* Work closely with colleagues and team for best practice, consistent ways of working to see HammondCare meet regulatory, service and care requirements across our teams.
* Support and drive positive communication, collaboration and engagement across the team directly supported as well as internal and external stakeholders.
* Be able to focus on stream activity and ready to support on occasion in other streams for seamless administration and support activity across HCAH.
What do you need to apply?
Essential:
* Commitment to engage and align with HammondCare's Christian Mission, Motivation and Mission in Action
* Previous experience in an administrative role or similar
* Excellent telephone etiquette and communication skills.
* Proven ability to engage with clients and customers over the phone in a professional and courteous manner.
* Demonstrated proficiency in managing inbound and outbound calls, addressing inquiries, and providing information effectively.
* Strong verbal communication skills with the ability to articulate information clearly and concisely over the phone."
* Strong organisational skills including effective time management and ability to prioritise
* Knowledge of relevant compliance requirements with the Aged Care sector
* Displays initiative with analytical and problem-solving skills
* Strong administrative and computer skills
* Ability to work independently and as part of a team
* Empathy and patience
* Demonstrated commitment to excellence in customer service principles to ensure the consistent provision of exceptional service to internal and external stakeholders.
* Willingness to complete mandatory MACLearning requirements in the MACLearning portal (Care Navigation Service only)
Desirable:
* Certificate III in Administration, Aged Care, Project Management or similar
* Certificate IV or Diploma in Aged Care, Administration, Project Management or similar
* Knowledge of the Home Care Package Operations Manual
* Knowledge of the Aged Care Quality Standards
* Ability to familiarise with the HammondCare Aged Care Enterprise Agreement 2023
For any specific queries please contact nbisht@hammond.com.au
All short-listed applicants for these positions will be asked to consent to a criminal record check and references.
HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at HammondCare by 2x
Get notified about new Support Officer jobs in Newcastle, New South Wales, Australia.
Waratah, New South Wales, Australia 4 days ago
Bar Beach, New South Wales, Australia 3 weeks ago
Newcastle, New South Wales, Australia 1 week ago
Maitland, New South Wales, Australia 6 days ago
Raymond Terrace, New South Wales, Australia 7 months ago
Bar Beach, New South Wales, Australia 6 days ago
Newcastle, New South Wales, Australia 5 days ago
Trainee Business Support and Customer Relations Officer
Cessnock, New South Wales, Australia 3 weeks ago
Newcastle, New South Wales, Australia 3 days ago
Team Administrator (Full-Time or Part-Time)
Newcastle West, New South Wales, Australia 1 week ago
Wellbeing & Injury Support Officer | PSC1227
Raymond Terrace, New South Wales, Australia 1 week ago
Adamstown, New South Wales, Australia 3 weeks ago
Police Community Support Officer - Birmingham, Cardiff, Liverpool, Newcastle, Oxford, Sheffield, Swansea, Swindon and York
Newcastle, New South Wales, Australia 3 days ago
Newcastle, New South Wales, Australia 2 weeks ago
Administration Officer - Medical Oncology & MDT
Waratah, New South Wales, Australia 3 days ago
Bar Beach, New South Wales, Australia 4 days ago
Port Stephens, New South Wales, Australia 2 days ago
Newcastle, New South Wales, Australia 4 days ago
Newcastle, New South Wales, Australia 1 week ago
Administration Officer Level 2 - Targeted
Wallsend, New South Wales, Australia 2 days ago
Identified Position: Trainee Business Support and Customer Relations Officer (Aboriginal/Torres Strait Islander)
East Maitland, New South Wales, Australia 3 weeks ago
Administration Officer - Breast Screen - Female Identified
Waratah, New South Wales, Australia 5 days ago
Administration Assistants (Early Education)
Newcastle, New South Wales, Australia 1 week ago
Macquarie Hills, New South Wales, Australia 4 months ago
Administration Assistants (Early Education) - Newcastle, Maitland and Hunter Regions
Administration Officer - Aged Care Assessment Service (Hunter)
Newcastle, New South Wales, Australia 2 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr