Attend an informal session, Wednesday 8th October, at 12.30 pm or 5.30pm, to learn about this exciting prospect within the Department of Families, Fairness and Housing.
You'll have the chance to:
- Gain insights into the role and responsibilities
- Meet friendly and supportive team members
- Ask questions and get your queries answered
Hosted at West Warrnambool Neighbourhood House, 12-16 Pecten Ave, Warrnambool.
Role Overview
The Reception Services Officer is a critical position within the office as it gives the first impression of the organisation. The role is instrumental in providing quality telephone and face-to-face service to clients, the general public, staff and service providers of the Department.
Accountabilities
- Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
- Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
- Apply early intervention strategies to sustain tenancies.
How to Apply
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
We are an equal opportunity employer and welcome applications from all qualified candidates. Our department oversees the portfolios of housing, child protection, disability, ageing and carers, prevention of family violence, women, veterans, youth, LGBTIQA+ equality.
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📌 Reception Services Officer
🏢 Department Of Families, Fairness & Housing Vic
📍 Warrnambool