Job Description
* Collaborate with the General Manager and Head Chef to support the successful setup and launch of the restaurant and bar operations.
* Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
* Ensure all Team Members maintain smooth and efficient food and beverage service within their allocated section, anticipating guest needs before being asked.
* Assign Team Member allocation of duties, ensuring rotation of job tasks and maximising productivity.
* Conduct pre-service and post-service briefings (where required).
* Support the Head of Department in ensuring that all Team Members receive a thorough induction upon commencement, ongoing training and attend formal training sessions.
* Preparing training plans for Team Members and conducting on‐the‐job training sessions.
* Assists in conducting Performance Development Appraisals of Team Members when required.
* Maintain par levels and order stock as required.
* Monitor rosters in accordance with legislation and business levels, ensuring the department is staffed appropriately and operating within budgetary guidelines.
* Have an understanding of all licensing and operating legislation which affects the department including the Liquor Act.
* Complete all operational reports on a daily basis establishing workable records of the department history for future forecasting.
* Ensure food items offered in the outlet are of a consistent standard and provide the Chef with feedback in relation to sales, wastage, menu changes or special requests.
* Establish and maintain open channels of communication between all departments in the Property particularly the kitchen to ensure the smooth operation of the department.
* Ensure the department is consistently ready for service at the scheduled operating times.
* Perform the reconciliation of daily takings.
* Ensure Team Members have a strong product knowledge of the ingredients, method of preparation and presentation of all items on the menu and buffet.
* Ensure Team Members have strong product knowledge of all wine styles on the outlet wine list.
* Ensure that all opening and closing procedures are carried out to an acceptable standard.
* Promptly report any maintenance work required in the proximity of the outlet to the Head of Department.
* Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features.
Qualifications
* Possession of a current RSA.
* Previous experience as a Team Leader or Supervisor.
* Strong understanding of day‐to‐day restaurant operations.
* A passion for sequencing service and a desire to create an amazing experience for every customer.
* A team player and well‐rounded leader.
* Australian Working Rights.
Additional Information
* ALL Heartist Membership – discounts on accommodation and food & beverage worldwide.
* Family & Friends Discounts – available on a range of accommodation, services and events.
* Accor Live Limitless (ALL) Loyalty Program – earn status & reward points on worldwide stays.
* Learn Your Way – career development with access to Accor's training platforms, Accor Academy and Typsy.
* Build Your Network – grow your hospitality network worldwide with more than 300,000 Accor professionals.
* Worldwide Opportunities – opportunities to grow your career across the world with over 400 hotels in 110 countries.
#J-18808-Ljbffr