Overview
As a Concession Manager, you will be responsible for delivering the concession stores financial targets and company key performance indicators, focusing heavily on creating a warm and genuine customer service experience. This role will also build a team that is empowered to exceed.
Key responsibilities
* Drive a customer centric culture, creating a warm and meaningful instore experience
* To drive sales, profit and productivity, by ensuring the achievement of all key performance indicators as set by the business
* Ensure the team have an understanding of all business objectives, with a clear focus on commercial acumen
* Inspire and empower your team through collaborative leadership, training and development
* Work collaboratively with other Concession, Floor Managers and Cluster Managers
* Embody our key cultural values of: Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality.
Attributes you possess
* A passion for the retail industry, exceptional service and a strong sense of personal style and presentation
* Proven experience in managing a fast paced retail, hospitality or similar business
* Ability to manage budgets, interpreting financial reports and generating efficient rosters
* Experience managing the performance, productivity, training and development of a large team
* Operational excellence, experience with stock control and visual merchandising
* Ability to build strong relationships with stakeholders across the business.
Why work for us
* A competitive remuneration package, including incentives
* Seasonal product allowances and generous discounts for you and your immediate family on all Country Road, Trenery, Politix, Witchery and Mimco products. Further offers and discounts available at David Jones
* Excellent career progression involving regular training and on the job development
Why work for us
o A genuine, open and high performing culture
o Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships.
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