Job DescriptionResponsibilitiesOversee the nightly operations of the hotel, ensuring all departments function effectively.Manage guest relations and handle any complaints or issues that arise during the night shift.Conduct night audits, ensuring financial transactions and reports are accurate.Ensure the safety and security of all hotel guests and staff by conducting regular property checks.Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries.Lead and motivate the night team, including front office and security staff.Coordinate with other departments to ensure guests' needs are met.Manage emergency situations, including medical issues, fire alarms, or security concerns.Ensure compliance with hotel policies, procedures, and regulations.
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