As a dedicated technical professional, this role offers the opportunity to provide expert support and troubleshooting services for customers worldwide.
Key Responsibilities:
* Identify and resolve complex UX and frontend platform issues through thorough analysis and debugging practices
* Collaborate with customer administrators and internal teams to ensure timely issue resolution
* Apply knowledge of incident and problem management processes to optimize support delivery
* Contribute to the development of knowledge base materials and engage in continuous product learning initiatives
Required Skills and Qualifications:
* Proven experience in customer-facing technical support roles, particularly in web-based products or e-commerce environments
* Strong proficiency in dynamic HTML components: JavaScript, HTML, CSS, AJAX, XML, XHTML
* Experience with JavaScript frameworks and web application stacks is highly desirable
* Excellent communication skills, enabling effective interaction with both technical and non-technical audiences
* Strong time management and prioritization abilities are essential for success in this role
Benefits:
* Continuous learning and training opportunities with global exposure
* A supportive tech culture and career growth prospects
* Flexibility in working arrangements, including hybrid WFH/WFO options
Must be locally based in Sydney; flexible working arrangements available.