We are seeking a retail leader who can drive store operations excellence and deliver exceptional customer experiences.
Concession Manager Job Description
Key Responsibilities:
* Use data insights to inform business decisions and drive customer-centricity
* Coach and develop team members to deliver exceptional store experiences
* Lead the team to achieve operational excellence through effective stock management and loss prevention
* Attract, engage, and retain top talent, building strong succession planning for the success of the store
* Maintain a safe work environment and promote wellbeing
* Build and maintain the store roster, ensuring compliance and balancing customer needs
* Understand brand strategy and communicate it to the team
* Role model values to create a team experience that encourages learning, ownership, and shared success
Required Skills and Qualifications:
* A passion for fashion with a professional personal presentation
* Strong leadership skills in delivering exceptional customer and team experiences
* Ability to manage budgets, interpret financial reports, and generate efficient rosters
* Experience managing team performance, productivity, training, and development
* Ability to build and maintain customer relationships through exceptional customer service
Benefits:
* Competitive remuneration package and quarterly incentives
* Seasonal product allowances and generous discounts on Country Road Group products
* Excellent career progression opportunities across the group
* Investment in leadership development programs
About Us:
We are a global business with a market-leading presence in Australia, New Zealand, and South Africa. Our vision is to empower individuals to create their own personal style. We embody quality and individuality through our collections.