Overview
Description
Global, ASX-listed market leader in Supply Chain Solutions. One of the world's most sustainable companies. Own and grow strategic customer partnerships at enterprise scale.
As part of our Sales & Customer Solutions Team, this role sits at the heart of CHEP's most important customer partnerships, shaping how we create long term value for our customers while driving sustainable, profitable growth for the business.
As Key Account Manager, you'll manage a portfolio of CHEP's most strategic customers—organizations where scale, complexity and senior stakeholder engagement are the norm. You'll partner closely with customers to understand their supply chain challenges and translate them into smart, commercially sound solutions.
Reporting to the Senior Manager, Key Accounts, you'll operate with a high degree of autonomy, acting as a trusted commercial partner to senior customer stakeholders while working internally across a variety of functions and teams to deliver consistently strong outcomes.
This role will ideally be based in (1) Sydney (NSW) or (2) Melbourne (VIC), with a Hybrid working arrangement and some travel required.
Key Responsibilities
* Manage relationships with major customers, ensuring alignment with CHEP's strategic goals and delivering revenue growth while achieving customer satisfaction targets.
* Collaborate with senior leadership and internal teams to create and implement strategic account plans, focusing on identifying growth opportunities, optimizing costs, and promoting sustainability.
* Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
* Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP's market presence within your portfolio.
* Conduct regular business reviews and audits with customers, ensuring compliance with CHEP's annual audit plan and maintaining accurate asset management records.
* Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
* Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
* Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth.
What will ensure your success in the role
* Tertiary qualifications in Business, Marketing, Logistics, Supply Chain or a related field.
* Experience in key account management, ideally within FMCG, logistics or complex B2B environments.
* Strong commercial acumen, including the ability to interpret financial results, build business cases and manage revenue outcomes.
* Highly developed negotiation skills, with confidence engaging senior customer stakeholders.
* A strong understanding of supply chain dynamics and how operational decisions impact customer outcomes.
* Excellent communication and presentation skills, with the ability to simplify complexity and influence decisions.
* A proactive, self-directed approach, comfortable operating in an autonomous and high-profile role.
About CHEP
CHEP is a global leader in supply chain solutions. Together with producers, manufacturers, retailers, and logistics partners, CHEP advances the smart and sustainable movement of goods across more than 60 countries.
CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations. As part of Brambles, CHEP Australia provides unparalleled opportunities to advance and accelerate your career.
Benefits
* Flexible working environment
* Paid volunteer leave for those who wish to volunteer their services to a community organisation – 3 days per annum
* Reward and Recognition Program to celebrate outstanding achievements of our people
* Employee discounts with a range of partners
* Up to 14 weeks of paid parental leave for primary care givers and 2 weeks for secondary care givers
* Opportunities to advance and accelerate your career
* Share purchase options
We are an equal opportunity employer committed to building a diverse workforce and to treating everyone with respect. This includes protecting applicants from fraud and ensuring legitimate recruitment processes.
Thank you for your interest in CHEP.
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