Service support officer (mildura)

Overview

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

Responsibilities

• Create a welcoming and supportive environment for participants, carers, families, and team members.
• Be the friendly face as community members visit the service and the calm voice on the phone, helping people feel respected and at ease from the moment they reach out.
• Support the day‐to‐day running of the service; keep things organised and well‐coordinated so that the team can focus on delivering person‐centred care.
• Manage day‐to‐day administration and coordination to ensure smooth service operations.

Qualifications

• Relevant qualifications or commensurate experience in an administration/data entry support role, ideally in a similar industry.
• Experience in a participant focused or customer facing role.
• Ability to provide a warm, welcoming, and empathic experience for participants.
• Right to Work within Australia.
• Satisfactory National Police Check, Working with Children Check and NDIS Worker Screening Check, or willingness to undertake NDIS Workers Orientation Module – 'Quality Safety and You' (free online course).

Benefits

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued.
• An equitable, diverse, and socially inclusive work environment.
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, and car leasing.
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum.
• Receive 17.5% leave loading every time you take annual leave.
• Paid parental leave after 12 months of ongoing employment.
• Access for you and your family to our Employee Assistance Program.

Contact

For a confidential discussion about this opportunity, we encourage you to contact Mariah Dobricic, Team Leader, Building Community Capacity.

Applications Close 18/06/2026

Contract End Date 06/07/2027