We are seeking Motor Claims Specialists & Recoveries Specialists to join the RAC Insurance Claims team. Hybrid work approach with 50% from home. Work Monday - Friday with alternating shifts 7am-3pm, 8am-4pm & 9am-5pm. Excellent staff discounts and career development opportunities! With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose‐led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA". Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members! Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.
On a daily basis you will be contributing by:
* Managing an individual caseload of Motor or Recovery claims through to finalisation
* Identify recovery action as part of effective claims management
* Negotiate liability with other insurers and third parties for motor claims
* Refer recovery claims to solicitors to litigation and oversee the litigation process
* Review quotes and authorise repair costs
* Negotiate on settlements for claims
* Act as a technical referral point for internal teams
* Provide empathy, understanding whilst handling complex conversations
* Consistently provide service that exceeds member's expectations
What are we looking for?
* Exceptional customer service skills and a high attention to detail
* Experience in Insurance claims lodgement and/or knowledge of debt collection laws is desirable
* Excellent communication and strong negotiation skills
* Ability to gather, collate and present evidence and make informed decisions
* Ability to clearly communicate complex processes and decisions to our members
* Results orientated mindset
* Self-driven and motivated with the ability to work autonomously
* Previous experience working within the financial services industry desirable
What can we offer you?
* A workplace culture where our people feel valued, respected and empowered
* Work in flexible ways that meet work/life commitments and support wellbeing
* Be part of a purpose led organisation that gives back to the WA community
* An environment that values ongoing career development
* Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
* Opportunities for community engagement and corporate volunteering
We are looking for enthusiastic professionals who will thrive in a culture of continuous improvement. Apply with an online application - please send us your CV showcasing what you can bring to the team.
Applications close COB Friday 13th February 2026.
#J-18808-Ljbffr