Liaise with customers, and field sales engineers to provide non-technical support and efficient service.
**Your new company**
This organisation is an international logistics service. At the beginning it was passion driving the founders to make it better. To develop sensors with extraordinary quality and reliability and to provide unequalled customer service. It was with this vision and knowing that 'quality' by far exceeds the actual product that started in October 1969.
After many years of intensive cooperation with customers, they have established themselves in the market as service-oriented sensor specialists, and today they are represented by more than 7,300 employees in over 95 countries worldwide. Even though they have grown into a big company, they have still maintained the virtues of the founding years: The flexibility and individuality of a small enterprise and the quality and professionalism of a group. And their customers are still today in the centre of their work.
Operating from Mulgrave, they are currently seeking Data Entry personnel to join their Team in a full-time capacity, on a permanent basis.
**Your new role**
To achieve the company mission of double-digit growth through outstanding customer service in every dealing with internal and external customers, you will liaise with customers, and the field sales engineers to provide non-technical support and efficient service of products and services. Other responsibilities will include:
- Process orders into BaaN, Order tracking and Portal Maintenance.
- Enter and update relevant customer information into the CRM and BaaN, keeping records up to date and forwarding information to the appropriate Sales Engineer/Sales Manager.
- Report all customer complaints and service requirements to the Service Centre L1 Coordinator in a timely and efficient manner to minimise customer dissatisfaction.
- Database maintenance in Salesforce and BaaN.
**What you'll need to succeed**
To be successful in obtaining this opportunity, you will have a willingness to learn, proven work ethic and preferably experience in administration or customer service.
- Ability to work well under pressure, multitask and prioritise in terms of importance or urgency with a high degree of accuracy.
- Highly motivated with the ability to work individually and in a team environment.
- The ability to relate well to people from a diverse range of backgrounds.
- Seeking to assist colleagues in achieving their objectives, team objectives and those of the company as a whole.
- A demonstrated example for the other members in the company, both in terms of personal conduct and professional attitude.
**What you'll get in return**
This is an opportunity that exists to support a wider business plan. You will become an integral part of a high functioning team that will work in union to achieve this common aim. A competitive annual salary is also available.
**What you need to do now**
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Shannon Seers
03 9946 3560
**LHS 297508**#2782757