Job Description
We are seeking a highly motivated and organized individual to lead our showroom team. The Assistant Showroom Manager will be responsible for maintaining the daily operation of the showroom, supporting team members, and providing exceptional customer service.
Key Responsibilities
* Maintain and support the daily operation of the showroom according to our standards, following policies and procedures including Work, Health & Safety
* In the absence of the Showroom Manager, conduct daily team meetings to provide updates on pricing, packages, product changes, sales targets, and promotions
* Present the showroom and our product to the highest standard and provide outstanding customer service
* Effectively manage the team to achieve business goals, while facilitating ongoing product and sales training, and building a strong, collaborative culture
* Liaise and help to facilitate the smooth running of stock replenishment in partnership with our supply chain team
* Establish and build customer relationships and manage and resolve customer complaints as required and in partnership with the Showroom Manager
* Ensure all marketing material is set up in line with Marketing and Brand requirements including window decals and point of sale
Requirements
Skills and Qualifications
* Previous experience in a premium brand environment
* You are customer obsessed
* Strong mentoring and coaching leadership style to promote, motivate, and build a cohesive team culture
* Ability to understand store budgets, effectively run an operational showroom
* High attention to detail and able to problem solve, negotiate, and influence to resolve issues, and think on your feet to deliver the best outcome to your team and customers
* Experience working with textiles, furniture design, or Interior Design (this would be advantageous)
* A team player who is flexible, and adaptable to assist the greater team when required
* Results-focused with a mindset to continuously improve operations and keep up-to-date with the latest trends, driving targets, and developing your team to meet set campaigns
* Confident communication skills, both written and verbal, with excellent professional presentation
* Intermediate ability in computer skills, including the Microsoft Office suite and SAP
Benefits
* Career development and ongoing product training
* Supportive and friendly team environment with a true family feel
* Generous employee, family, and friend's product discounts
* Opportunity to earn a team-based commission (uncapped) as well as individual and showroom bonuses
* Discounted health insurance, retail brands, and vouchers
* Paid Parental leave
About Us
We are a global company that values Passion, Integrity, Collaboration, and Innovation. We pride ourselves on creating simplicity and balance in both our living spaces and work environment. Our products are designed to last for generations and adapt to changing lives. We take pride in our past accomplishments and are thrilled by the possibilities of the future.