Technical Writer
We are seeking a skilled Technical Writer to create clear, concise, and comprehensive documentation for our cloud-based software products. Your work will help users understand and maximize the value of our software, and play a crucial role in enhancing the overall user experience and ongoing adoption.
About This Role
This position involves developing and maintaining high-quality learning center articles, in-application tours, release notes, and other technical documents that clearly communicate complex information in a user-friendly manner.
You will collaborate with product managers, product owners, designers, and engineers to gather and update product information, and translate it into accurate and engaging user documentation.
Maintaining knowledge of modern trends and best practices regarding communication to software end-users and applying that knowledge in your work including suggestions for improvements is also an essential part of this role.
Key Responsibilities
* Establish and maintain a deep understanding of our products and the contexts, aptitudes, demographics, and learning needs of end users.
* Develop and maintain high-quality learning center articles, in-application tours, release notes, and other technical documents that clearly communicate complex information in a user-friendly manner.
* Collaborate with product managers, product owners, designers, and engineers to gather and update product information, and translate it into accurate and engaging user documentation.
* Monitor support questions, learning center feedback, and feedback from internal teams to continually improve document quality and address any areas for improvement.
* Effectively engage in multiple initiatives simultaneously, and work independently and collaboratively with product managers, product owners, designers, and engineers.
* Administer our client-facing learning center system, ensuring content is well organized, appropriately categorized, accessible, and relevant with each software release.
* Take a methodical and structured approach to describing product features in line with established company guidelines and maintains a consistent tone and format.
Requirements and Qualifications
* Bachelor's degree in Technical Communication, Computing Science, English, or a related field, or equivalent practical experience.
* Proven experience of 5+ years as a technical writer, preferably in the SaaS or software industry, with a strong portfolio of technical documentation.
* Excellent written and verbal communication skills, with the ability to convey complex technical concepts in a clear and accessible manner.
* Strong analytical and problem-solving skills, with the ability to understand and interpret technical information from various sources.
* Strong attention to detail and a commitment to producing accurate and high-quality documentation.
* Experience producing software tour or training videos, including hands-on screen capture & basic video/audio editing.
What We Offer
As a Technical Writer, you will be working in a dynamic and fast-paced environment where you will have opportunities to develop your skills and grow with the company.
We are committed to providing a supportive and inclusive work environment that fosters creativity and collaboration.
We believe in the importance of continuous learning and professional development, and we offer a range of training and development opportunities to help you achieve your career goals.