To provide an exceptional onsite customer experience by managing the team to deliver to the highest standards.
This includes ensuring the bar manager and their team are set up to deliver high quality cocktails to patrons and ensuring the performance manager and their team are set up to deliver high quality theatrical performances.
Pay:$80,000 per year + super + 10% bonus for 38 hours a week in a full time contract.
Expected early/mid February **** start date.
Roles and Responsibilities
Work Tuesday to Saturday "on site", at the venue, subject to company performance.
Majority of hours across Fri/Saturday.
Create a positive guest experience by delivering and delegating a high level of service, ensuring all staff immerse guests into the world of the experience.
On top of this, ensuring all shows and turnarounds run on time.
Create a positive staff culture of fun, positivity and teamwork.
Deliver an arrival briefing to guests in small groups.
Follow processes if guests are behaving inappropriately to staff, potentially resulting in needing to ask them to leave the venue.
Assist in any area of the venue when required.
Maintain a birds eye view on the guest numbers each day, and coordinate staff requirements with performance and bar managers.
Identify team strengths in order to establish the best dynamics to ensure a great experience is delivered, and excellent service is consistently achieved.
Provide coaching, feedback and direction to staff, and assess performance against KPIs on an ongoing basis.
Consistently review venue operations and staffing to identify any problems, concerns and opportunities for improvement.
Work closely with performance and bar manager to drive continuous improvement of the experience.
Work with the bar manager to drive cost of goods sold (cocktail stock) down.
Manage large group booking and private hire enquiries and bookings.
Manage the venue to meet and exceed standards in quality, safety and cleanliness.
The manager will also be the fire warden.
Manage the venue dry cleaning requirements and security requirements.
Build staff cohesion among actors and mixologists, while dealing with intoxicated and unreasonable guests.
Handle pressure, remain calm and make quick decisions in situations such as fire alarms, staff absences, or guest misconduct.
Have a strong work ethic and drive.
Serve as the main point of contact in Brisbane, taking pride in the venue cleanliness and upkeep.
What we offer
A fun and social work culture.
A collaborative bonus system.
The better we do - the better you do
A unique environment where no two days are the same, so you will actually enjoy being at work.
Competitive salary and benefits.
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