About Our Client
The company is a large organisation operating within the defence and aerospace industry. They are known for their innovative approach and commitment to delivering high‑quality technological solutions to their clients.
Job Description
We are seeking a proactive Business Analyst who will drive incremental improvements across HR operations, with a particular emphasis on task and workflow delivery, knowledge management, and ServiceNow HR solutions. The role blends classic business‑analysis duties‑requirements gathering, process mapping, and stakeholder facilitation‑with hands‑on coordination of implementation activities. Experience with ServiceNow HR and knowledge‑base management is advantageous but not mandatory; the primary focus is on delivering tangible process enhancements in a fast‑paced environment. Key Responsibilities :
* Partner with the HR operations team to understand current end‑to‑end processes, identify bottlenecks, and define improvement opportunities.
* Translate business needs into detailed functional requirements, user stories, and acceptance criteria for ServiceNow workflows, assignment groups, and custom intake forms.
* Facilitate workshops, stakeholder meetings, and cross‑functional reviews to capture feedback, prioritize work, and ensure alignment with HR goals.
* Coordinate with the offshore ServiceNow technical team and internal developers to ensure timely and accurate implementation of new requirements, tracking progress against sprint / Agile milestones.
* Create and maintain documentation of processes, requirements, and delivered solutions; keep knowledge‑base articles up to date to support HR staff.
* Conduct post‑implementation reviews and metrics analysis to measure impact, surface lessons learned, and feed continuous‑improvement cycles.
* Support training and change‑management activities for HR users adopting new workflows or knowledge‑management tools.
The Successful Applicant
Required Skills & Experience
* Minimum 3-5 years of business‑analysis experience, preferably within HR operations or a related corporate function.
* Proven ability to map business processes and author clear, actionable requirements for workflow automation tools (e.g., ServiceNow).
* Strong analytical and problem‑solving skills with meticulous attention to detail.
* Excellent communication and interpersonal abilities; comfortable leading workshops and collaborating with diverse, cross‑geographic teams.
* Familiarity with Agile / scrum practices and basic project‑management principles.
* Experience working with offshore or distributed technical teams and managing time‑zone coordination.
* Knowledge of HR processes (recruiting, onboarding, employee service) and basic understanding of knowledge‑management concepts is a plus.
* ServiceNow HR or Knowledge Management exposure (certifications or hands‑on work) considered a strong advantage.
#J-18808-Ljbffr