Actionable Intelligence Verification Analyst, Fraud & Scams
(12 Month MTA) Open to Sydney based candidates only.
The expectation for all successful candidates is to work from the Sydney office full time during training for a minimum of 6 weeks. Thereafter, after training, the in‐office expectation is to attend the office 20% of working days. Non‐negotiable operating hours are Monday to Friday, rotating between 7:00am and 7:00pm.
About The Role
The Actionable Scam Intelligence (ASI) Verification team is responsible for verifying scam intelligence referred to the Group to confirm it is accurate, actionable, and appropriately risk‐assessed prior to downstream intervention or disruption, while ensuring compliance with the Scam Prevention Framework (SPF) codes of Actionable Intelligence Verification.
In this role, you will work closely with management and key stakeholders to verify actionable intelligence received from customers, partners, and regulatory bodies. You will apply risk judgement to assess intelligence quality, meet service level expectations, and support timely escalation and disruption outcomes to protect customers.
Your Responsibilities
* Triage and assess incoming scam intelligence to determine validity, risk, and actionability.
* Verify intelligence in line with documented processes, frameworks, SLAs, and quality controls.
* Apply sound risk judgement to determine appropriate outcomes for potential scam victim and/or recipient scenarios.
* Identify and promptly raise priority or high‐risk matters in line with established escalation protocols.
* Support the Intel, Industry & Disruption (IID) team and broader GFMS teams with verified intelligence and operational assistance as required.
* Maintain accurate records and documentation to support downstream actions, governance, and audit requirements.
* Contribute to continuous improvement initiatives to improve the efficiency, quality, and effectiveness of intelligence verification.
* Complete additional tasks assigned by the manager that are within capability and can be performed safely.
Skills & Experience
* Experience in fraud and scam operations and/or investigations, preferably within banking, payments, digital platforms, or telecommunications environments.
* Strong understanding of scam modus operandi and operational scam processes.
* Demonstrated knowledge of scam typologies and prevention opportunities.
* Experience handling detection, assessment and/or intelligence‐based cases, including decision‐making relating to potential scam victims and/or recipients.
* High level of attention to detail, risk awareness, and strong adherence to Quality Assurance frameworks.
* Ability to plan, prioritise, and manage multiple tasks in a fast‐paced operational environment.
* Strong team player with a team‐oriented and proactive mindset.
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