Job Overview Cotton On Group's purpose is to make a positive difference in people's lives. * The key role of this position is to lead and embed culture that builds a team of engaged product ambassadors within the store environment. Key Responsibilities: 1. Develop, implement, and maintain policies, processes, and procedures that support our retail operations. 2. Ensure seamless communication among all stakeholders through regular updates on progress toward objectives and any significant issues affecting store performance or customer satisfaction. Ensure timely escalation when required. The following are the essential qualifications: 3. The ideal candidate will have leadership experience with demonstrated ability to lead by example