Guest Service Agent
Accor is a global hospitality leader with a mission to create memorable experiences.
Cooinda Lodge Kakadu is a unique resort nestled in Kakadu National Park, offering 48 rooms, eco-tents, villas, and a campground.
As part of Accor, we are committed to Indigenous employment and inclusive hiring.
Job Description
Deliver a seamless guest experience by handling check-ins, check-outs, reservations, and inquiries with professionalism and care.
Assist guests with local information, tour bookings, and special requests, ensuring their stay is personalized and hassle-free.
Maintain accurate guest records, uphold security procedures, and proactively promote hotel services and promotions.
Qualifications
6–12 months of front office or customer service experience, ideally in a hotel or lodge setting.
Excellent communication and time management skills, with the ability to multitask and remain calm under pressure.
Cultural sensitivity, adaptability, and Opera PMS knowledge are highly regarded, especially in remote or Indigenous community settings.
Benefits
Competitive salary, meals and housing provided on-site.
Accor global discounts, wellbeing programs, and resort perks.
Career development and promotion pathways, clear progression to FO Supervisor.
Equal Opportunity Employer
We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace.
We encourage applications from people of all backgrounds, experiences, and identities.
You must have the legal right to work in Australia to be considered for this role.
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