Senior Program Manager, AU Quality Assurance (ICQA)Job ID: 2893780 | Amazon Commercial Services Pty LtdHere at Amazon we're seeking a results-driven Senior Project Manager to launch the Project Management function of our Inventory Control and Quality Assurance (ICQA) operations for Australia.The ICQA mission is to drive down defects in Amazon’s inventory through the development of a data landscape and by focusing on continuous process improvements. This is accomplished through our ICQA standard processes. Our vision is to meet and exceed customers’ expectations, both buyers and sellers, with defect-free order fulfillment. Customers get exactly what was ordered in the best possible condition because the inventory was received, stowed, picked, packed, and shipped in the most effective and accurate way achievable. We execute our strategy through audits, inventory counts (according to SOX requirements), and projects, while striving to be Earth’s best employer. We work to build a culture of quality in E2E fulfillment operations while developing our managers to lead through engagement and building partnerships.The Senior Program Manager will play an active and critical role in the AU ICQA team, leading top projects from roadmap and supporting AU ICQA regional team and central team in implementing AU ICQA vision, mission, and strategy, as well as collaborating with other departments such as Amazon Customer Excellence System (ACES), Loss and Prevention (LP), Finance, Ops Integration (Concessions team), and Learn and Development (L&D). The Senior PM will drive speed, quality, and simplification by eliminating rework loops and implementing and supporting best practices across the business, minimizing process variability through standardization and automation.To be successful in this role, the candidate will require knowledge in operations and apply the best project management approach depending on the project’s needs and be able to thrive in a dynamic and fast-paced global environment, assessing and managing risks on an ongoing basis.Key Job Responsibilities:Execute projects on time versus scheduled and according to resource capacity planning.Monitor and report regular work progress towards meeting the project deliverables.Monitor project resource and manpower requirements.Keep the project focus in line with detailed project plans.Capture lessons learned throughout the life of the project and translate them into opportunities for improvements, best practices, and new standards.BASIC QUALIFICATIONSExperience using data and metrics to determine and drive improvements.Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.Experience defining and executing program requirements.Strong analytical abilities and data analysis skills.Excellent verbal and written communication skills.PREFERRED QUALIFICATIONSExperience in driving process improvements.Bachelor's or Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).Acknowledgement of country:In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Posted: February 6, 2025 (Updated 6 days ago)
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