A technology solutions provider in Melbourne seeks a skilled professional to take ownership of its Genesys Cloud telephony platform. The role involves designing, configuring, and evolving call flows, managing IVR systems, and ensuring seamless customer communications. Candidates should have proven experience with Genesys Cloud CX, SIP protocols, and API integrations. The company promotes a flexible, hybrid workplace and offers various benefits to support employee wellbeing, making it an encouraging environment for diverse candidates.#J-18808-Ljbffr