Spacetel is a Managed Services Provider and telecom partner, supporting SMB and mid‐market organisations across South Australia. We combine practical, dependable IT with modern cloud, security, voice and connectivity solutions. You'll join a supportive, high‐performance team that values customer outcomes, teamwork, and continuous learning.
Why Join Us
* Flexible work approach and a supportive, growth‐minded culture
* Paid training and certification time during work hours
* Clear career pathways with mentoring from senior engineers
* Staff discounts on selected IT/telecom products and services
The Role
Reporting to the ICT Support Services Manager, you'll be a trusted tech responsible for delivering hands‐on support and projects across diverse customer environments. You'll be the "face of Spacetel" on client sites—calm under pressure, proactive, and focused on outcomes.
You will
* Provide onsite and remote Level 1/2 support across Microsoft 365, Windows 10/11, endpoint and network environments
* Implement, maintain and document server, storage, network, and cloud solutions (Microsoft 365/Azure)
* Own incident response and problem resolution within SLAs, including escalations where required
* Assist with project delivery (migrations, rollouts, network/firewall implementations)
* Contribute to pre‐sales scoping/quoting and continuous service improvements
What You'll Bring
* 2–3+ years' ICT support experience (MSP background highly regarded)
* Strong Microsoft 365 tenancy admin (SharePoint, Teams, OneDrive), Entra/Intune, AD, DNS, DHCP
* Windows 10/11 support; general line‐of‐business app troubleshooting
* Networking fundamentals: switches, wireless, firewalls, VLANs, uplinks; backup monitoring/maintenance
* Experience with RMM and ticketing tools (ConnectWise or similar)
* Clear written and verbal communication, excellent customer service, and solid time/prioritisation skills
* A proactive, dependable, and solutions‐focused mindset
Nice to Have (Highly Regarded)
* Virtualisation (Hyper‐V or VMware)
* Modern UTM/NGFW experience (e.g., WatchGuard/Fortinet/Sophos)
* Unified Communications / VOIP (Teams Phone, 3CX)
* Backup & DR (e.g., Veeam/Acronis)
* Apple/macOS and Android support
* Microsoft Remote Desktop Services
The Fine Print
Must reside in Australia with full working rights
Current Australian driver's licence (regular travel to client sites)
Unrestricted National Police Clearance (or ability to obtain)
Some regional travel may be required from time to time
Practical technical assessment will form part of the selection process
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