Our company, with Head Office in Sydney NSW, is looking for aGraduate Software/Mechanical Engineer to join our Technical Engineering Team to be based in Dural, Sydney.
Our business is a leading exclusive importer and distributor of Secure Identification Production Equipment (Physical & Digital Identity), including Software, representing a major Global Manufacturer based in the US. We are a rapidly growing business - with a small dynamic team that prides itself on supplying a high-quality product with excellent customer service and delivery in a very competitive market. Please view video below for insight into our products and services.
Job Description:
* Role is based in Dural, Sydney – with a mix of Onsite/Field Service work servicing customers in Sydney, Greater Sydney Area, Regional New South Wales and occasional Interstate travel. Overseas training is a possibility.
* Reporting to Senior Technical Engineer.
* This role requires the candidate todivide working time 75% on Software and 25% on Hardware Technical Support.
* Provide on-site setup and installation of allCard Printers, Digital Identity and Software. This includes working with the customer regarding pre-installation requirements as well as assisting the customer in unloading all components for the card print system and positioning it in the customer's facility.
* Initial and on-going formal customer operator and Card Printer maintenance training. This includes coordination training with US US-based supplier and working with Senior Technical Engineer. Customer training also includes assessing customer training needs and making recommendations to US-based supplier regarding the need for additional training.
* Provide detailed technical feedback during weekly team meetings with Senior Technical Engineer, andafter each customer visit, as required.
* Role is a mixture of in-house remote support and onsite service work. We use Zen Desk Ticketing System for customer technical customer queries.
* Be able to learn new skills and new product knowledge as they become available.
* You are the face of our company when you visit customers you must have the ability to effectively communicate, represent and assist our customers in all capacity, patiently and with a friendly attitude.
* Customer satisfaction and positive customer experience is the single most important part of this position.
Job Requirements:
* Uni/TAFE qualifications in Software Engineering / Networking skills or equivalent preferred.
* Post-graduate with Software/IT knowledge would be ideal for this role.
* Mid-level IT competency is important to succeed in this role
* Previous experience/knowledge of Software Helpdesk experience
* Knowledge of Card Printer Industry, Digital Identity and Cloud Software knowledge is an advantage but not mandatory. Must be a quick learner with a desire for continual learning.
* Cloud Solution & Software Helpdesk skills are highly desirable.
* Willingness to travel local (throughout NSW),interstate and overseas.
* Demonstrated customer communication skills, strong commitment to customer satisfaction is a must
* Demonstrate ability to independently manage your workload (includes effective management of assets i.e. parts, tools, company information)
* Demonstrated ability to troubleshoot software, electrical and mechanical problems to a component level.
* Demonstrated ability to provide telephone technical software support and to effectively communicate (via telephone and email) withProduct Service Engineers (Hardware and Applications).
* Excellent Professional English (written and verbal) and Oral Communication are an absolute essential.
* We are a small team and welcome honest, hard-working and reliable team member to join our team.
Salary Package + super and car expenses (per/km),dependent on experience.Salary Package to includeLaptop and Mobile Phone. All job-related expensesare reimbursed monthly.
Applicants must have the right to work in Australia with a high level of proficiency in verbal and written English.
Note:
*This is not a work-from-home role.
**Applications from international applicantswith no permanent working rights in Australia will be discarded.
Please send through your Resume and a Cover Letter if you feel you have the relevant experience and personal qualities for this job.
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