The Role:
We're seeking a proactive and technically skilled Junior, Mid and Senior-level IT Service Engineer & Technician to support our clients' IT environments. These roles involve hands-on technical work, troubleshooting, client interaction with a variety of project work. This role is ideal for someone who enjoys solving problems and working with a variety of technologies while collaborating in a friendly team of like-minded professionals.
Key Responsibilities
- Provide in office and remote support for hardware, software and network issues.
- A full driving licence is required to conduct on-site client support visits.
- Install, configure, and maintain desktops, laptops, cloud servers and network equipment.
- Monitor system performance and perform routine maintenance and updates.
- Assist with onboarding new users and managing access controls.
- Document service activities and maintain accurate records in ticketing systems.
- Collaborate with senior engineers on complex projects and escalations.
- Ensure compliance with IT policies, procedures and security standards.
- Australian citizenship is required for this position.
What You'll Bring Junior-Mid
- 1–5+ years of experience in IT support and systems administration.
- Strong knowledge of M365, networking fundamentals, and common enterprise applications.
- Experience with Active Directory, Office 365, and remote support tools.
- Experience in troubleshooting skills and a customer-focused attitude.
- Good communication and documentation abilities.
- Exposure to Microsoft Intune and Mobility Device management
What You'll Bring Senior
- 5+ years of experience in IT support, systems administration or service engineering.
- Strong knowledge of networking technologies such as Unify and Cisco Meraki and common enterprise applications.
- High-level experience with M365, Active Directory, Azure and remote support tools.
- Excellent troubleshooting skills and a customer-focused attitude.
- Strong communication and documentation abilities.
- Experience with Microsoft Intune and Mobility Device management
- We are primarily targeting candidates with mid-level experience (3-5 years) for this hire.
Bonus Skills
- Familiarity with virtualization technologies (VMware, Hyper-V).
- Basic scripting or automation knowledge (PowerShell).
- Exposure to Microsoft Power platform and AI
Why Work With Us?
- Competitive salary and benefits.
- Supportive team culture with opportunities for growth.
- Exposure to diverse technologies and industries.
- Ongoing training and professional development.
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