Overview
Organisation/Entity: Transport For NSW
Job category: Projects
Job location: Burwood, NSW, AU, 2134
Job reference number:
Employment type: Permanent Full-Time
Salary range: $ -$
In this role, you'll
Working as part of a team delivering injury and claims management services across Workers Compensation, Recovery at Work, and Health Solutions, this role is pivotal in driving performance improvement, reducing claims costs, and enhancing service delivery across Transport for NSW. This role will see you lead a high-performing team, manage complex stakeholder relationships, and oversee operational delivery of injury and claims services. You'll be responsible for ensuring compliance with NSW legislation, developing systems for effective service delivery, and coaching your team to achieve best practice outcomes. With a strong focus on continuous improvement, you'll have the opportunity to shape service models and influence strategic outcomes in a dynamic and regulated environment.
About You
Your leadership capability, strategic thinking, and customer-focused mindset, formed across claims management, health services, and operational leadership roles, will see you navigate complex regulatory frameworks, optimise team performance, and implement systems that drive efficiency and compliance—leading to reduced premiums, improved recovery outcomes, and enhanced client satisfaction.
You're recognised as a decisive leader, skilled at coaching teams, managing service delivery, and building stakeholder trust, and experienced in self-insurance portfolio management, performance improvement, and regulatory compliance.
You will drive innovation and build service excellence in a complex, high-demand environment where legislative compliance, customer expectations, and operational efficiency must be balanced.
To be successful in this role, you will bring at least 10 years of experience in claims and injury management, including specific expertise in leading a self-insurance portfolio and managing claims and premiums, along with tertiary qualifications in a relevant field.
Who We Are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers. We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options. This role is hybrid-friendly, meaning you can mix in-person days at your team's home base location with remote days. What are you waiting for…? Connect with us. Apply now
Applications close: 11:59 pm Tuesday 20th January 2026
For more information about this role, please contact
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
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