Customer service officer

Reo Group Smithfield, New South Wales, Australia


Customer Service Officer

Reo Group Smithfield, New South Wales, Australia


About the Role

Join a household-name market leader with a national presence as a Customer Service Officer in their Ecommerce Customer Success Team. This role offers an excellent opportunity for a driven customer service professional seeking a long-term position.


Role Details

* Location: Smithfield Surrounds
* Salary: $60K - $70K + Super + Onsite Parking
* Employment Type: Full-time, Entry level
* Industry: Consumer Services


Responsibilities

* Provide exceptional customer assistance via inbound/outbound calls, live chat, and emails.
* Manage customer orders, including acceptance and amendments.
* Engage with marketing to address customer queries and complaints on social media and online review platforms.
* Coordinate with logistics teams regarding order tracking and delivery issues.
* Upsell products where appropriate.
* Work collaboratively to meet business objectives and resolve customer complaints effectively.


Candidate Profile

Ideal candidates will have experience in customer service, excellent communication skills, professionalism, and initiative. A background in FMCG or Fitness industries is preferred, along with a passion for delivering outstanding customer experiences.


Company Culture & Benefits

This organization values its staff, offering a supportive and stable environment during its growth phase. They prioritize staff development and contribution recognition.


Application Process

Interested candidates should submit their resume via the application link, quoting reference TL56851.

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