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Webchat Analyst
role at
Allianz Australia
SYDNEY, Australia
About The Role
The primary purpose of this role is to build, test, and deploy conversational AI-powered Chatbots and Voice Bots for various customer-facing platforms such as websites, messaging apps, and voice channels. The Webchat Analyst (Bot Controller) works closely with cross-functional stakeholders to understand and meet business needs.
Build and maintain Chatbots and Voice Bots using no-code/low-code solutions.
Work with stakeholders to understand business requirements and design Chatbot and Voice Bot workflows accordingly.
Collaborate with cross-functional teams to ensure smooth integration with existing systems and data sources.
Stay up to date with the latest Chatbot and Voice Bot technology trends and assess new solutions for potential implementation.
Provide technical support and troubleshoot issues related to Chatbots and Voice Bots.
Document Chatbot and Voice Bot solutions and contribute to the knowledge base.
Participate in the continuous improvement of Chatbot and Voice Bot development processes.
Work with digital specialists and other stakeholders to improve digital sales and service experiences and ensure effective delivery for Allianz.
About You
Hands-on experience in building and maintaining Chatbots and Voice Bots using no-code/low-code solutions.
Knowledge of bot workflows and Natural Language Processing (NLP) techniques.
Experience integrating Chatbots and Voice Bots with existing systems and data sources.
Strong problem-solving skills with a curious and creative mindset.
Excellent verbal and written communication skills, capable of engaging with audiences at all levels with clarity and impact.
Good knowledge of industry trends and technological developments.
Familiarity with Agile software development methodologies.
Ability to work in a fast-paced and dynamic workplace.
A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits And Perks
Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day.
Flexible Work-Life Balance: Flexible and remote work options and workplace adjustments to support work/life balance.
Career Development: Mentoring, development and global mobility opportunities, including access to over 10,000 learning resources.
Financial and Well-being Perks: Discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and Employee Share Purchase Program.
For more details about benefits, visit the Allianz Careers site.
About Our Culture
We care about everything that makes you, you. We celebrate inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are welcomed and valued. We're committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support
If you require any support or adjustments to participate equitably in our recruitment process, please reach out to for a confidential conversation.
Please note applications for this position will close on October 17, 2025.
Join us. Let's care for tomorrow.
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📌 Webchat Analyst
🏢 Allianz Australia
📍 Sydney