Job Title
A Digital Infrastructure Technician position has become available in our Technology Solutions team.
About the Role
We are seeking a skilled professional to provide operational support for JCU's network, including LAN, WAN and WLAN. This includes resolving technical issues, ensuring customer needs are met and quality performance outcomes are achieved.
The successful candidate will ensure that JCU's network infrastructure and physical networking assets remain operational and functional across all campuses, meeting the operational needs of the university.
Key Responsibilities
* Network Support: Provide first- and second-level technical support for JCU's network, including LAN, WAN and WLAN.
* Troubleshooting: Resolve technical issues quickly and efficiently, minimizing downtime and ensuring customer satisfaction.
* Quality Performance: Ensure that JCU's network infrastructure and physical networking assets operate at optimal levels, providing high-quality service to customers.
Requirements
To be successful in this role, you will need:
* Degree Qualifications or Relevant Experience: A degree qualification or relevant experience and education is required.
* Higher Education Worker Level: Qualifications and experience should be in line with the appropriate Higher Education Worker Level.
* Technical Expertise: Experience supporting LAN and wireless technologies in large enterprise environments.
* Communication Skills: Well-developed communication, interpersonal and customer service skills.
* Analytical Skills: Analytical and problem-solving skills relating to complex IP network environments.
* Computer Literacy: Computer literacy and proficiency in software packages.
Why Join Our Team?
JCU offers a culturally diverse working environment with opportunities for growth under our values of Authenticity, Excellence, Integrity, and Respect.
* Culturally Diverse Environment: Work in a culturally diverse environment that values diversity and promotes inclusivity.
* Growth Opportunities: Opportunities for growth and development in a supportive and collaborative team.
* Competitive Benefits: Enjoy competitive benefits, including a generous superannuation scheme, five weeks annual recreation leave, annual leave loading, paid sick/carers leave, paid parental leave, flexible working options, salary packaging, staff study assistance, fitness passport, and employee assistance program.