Job Overview
This role is ideal for a results-driven leader who excels in both operational efficiency and business expansion.
The Security Operations Manager will oversee security operations, performing some Cash In Transit services during weekday shifts. Additionally, they will spearhead business development efforts to expand the client base, ensuring the profitability of the territory.
Key Responsibilities
* Oversee day-to-day operations, including performing Cash In Transit (CIT) services, ensuring compliance with security protocols and regulatory requirements.
* Implement and monitor safety protocols to ensure the security of personnel, clients, and assets.
* Optimize operational efficiency by managing costs while maintaining service quality across both locations.
* Supervise a small team of security officers, providing hands-on leadership to ensure compliance with industry standards and company policies.
* Identify and capitalize on business opportunities within the region to expand the client base and increase market share.
* Foster relationships with existing clients and explore opportunities to cross-sell additional Protective Security solutions.
* Conduct market research to identify potential clients and service gaps, aligning business development strategies with regional market demands.
* Actively participate in tenders and proposals, particularly targeting large contracts.
* Lead, mentor, and support security staff, ensuring high performance and operational consistency.
* Collaborate with the head office to ensure accurate operational and financial reporting, including budgeting, forecasting, and compliance tracking.
* Serve as the main point of contact for clients, addressing concerns and ensuring high levels of customer satisfaction.
* Provide strategic leadership, implementing continuous improvement processes to enhance service delivery across the regions.
Requirements
* Proven leadership: Experience managing multi-site security operations, including Cash In Transit (CIT) services.
* B
usiness growth mindset: Demonstrated success in identifying business opportunities, driving revenue growth, and expanding client portfolios.
* Operational expertise: Strong understanding of security regulations and compliance standards.
* Client relationship management: Ability to maintain and grow long-term client relationships, ensuring satisfaction and service retention.
* Problem-solving and decision-making: A proactive leader who thrives in a fast-paced, autonomous environment, capable of making key decisions that balance operational needs and business growth.
Qualifications & Licenses:
* Security Guard Employee Weapons License (Mandatory to have or obtain and maintain for armed guard CIT work)
* Security Providers License with Cash In Transit and other relevant functions
* Manual Driver's License
* Certificate III, IV, diploma, or higher education in Security/Risk or Business Management fields
* First Aid/CPR
* Other relevant qualifications and licenses may be required, although they are not mandatory if you are eligible to obtain them later.
As a Security Operations Manager, you will have the opportunity to develop your skills and knowledge in a dynamic and challenging environment. You will be responsible for leading a team of security officers, overseeing security operations, and contributing to business development efforts. If you are a results-driven leader with a passion for security and business growth, this is an excellent opportunity for you to join our team.
We offer competitive salaries, comprehensive training programs, and opportunities for career advancement. If you are interested in this position, please submit your application, including your resume and cover letter, to [insert contact information].
Please note that only qualified candidates will be contacted for an interview. We thank all applicants for their interest in this position.
About Us
We are a leading provider of security services, committed to delivering exceptional results and exceeding our clients' expectations. Our team of experienced professionals is dedicated to providing top-notch security solutions, and we are always looking for talented individuals to join our team.