Be part of a collaborative and high performing relationship driven culture. Grow alongside your customers. Location: Newcastle, NSW. Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. Join us on this exciting growth journey
This role sits in our Business Direct Small Business team that's doubling down on customer obsession and supporting our colleagues. Each day, you'll go above and beyond to: Keep things simple whilst managing small business lending requests up to $2 million, and home lending up to $3 million. Move with speed in this role to grow revenue and drive customer advocacy. Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice. Own it by understanding our customers' needs to provide tailored holistic banking solutions. Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.
We're looking for the best and brightest to deliver the best for our customers. Don't miss out – we would love to hear from you. Candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Responsibilities
Manage small business lending requests up to $2 million and home lending up to $3 million.
Move with speed to grow revenue and drive customer advocacy.
Increase the portion of customers who consider NAB to be their Bank of Choice.
Understand customer needs to provide tailored holistic banking solutions.
Engage and build relationships with Retail Branch and Broker network to increase portfolio performance and customer outcomes.
Qualifications
Motivation to build genuine personal connections with our customers, empowering them to feel confident and bring their business dreams to life.
Lending experience in business banking or retail banking.
Excellent understanding of the SME market.
Strong customer and relationship management skills.
Problem solving, critical thinking and negotiation skills.
Company Culture
A diverse and inclusive workplace works better for everyone. We continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
To apply or learn more about the recruitment process, please visit or contact the NAB Careers team via (please reference job number).
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