Technical Infrastructure Manager
We are seeking a skilled Network Support Engineer to join our dynamic team. The successful candidate will be responsible for managing and improving our infrastructure across Australia and globally.
This is a demanding role that requires prioritisation, multitasking, and the ability to quickly absorb and retain customer and process knowledge.
Key Responsibilities:
* Network Project Management: Manage and execute network-based projects for internal and external customers, ensuring efficient delivery.
* Sydney POP Support: Serve as the remote hands and eyes for our Global Technical Information team, maintaining Sydney POP infrastructure.
* Firewall and IP Configuration: Configure and maintain customer-specific firewalling and IP addressing for the Sydney POP, supporting direct customer interconnects.
* Customer Communication Systems: Configure, test, and support new and existing customer communication systems, including our Link Box service.
* Remote Technical Support: Provide remote diagnostics and support to installation teams, enabling quick resolutions during site visits.
* Documentation and ISO Compliance: Engage in both internal and customer-facing documentation processes, assisting with ISO standards and contributing to continuous learning.
Requirements:
* A minimum of up to five years' experience in a technical role, preferably focused on network management, IT infrastructure, or communications systems.
* Relevant technical qualifications or equivalent industry experience.
Benefits:
* A value-led culture that puts its people first.
* Company pension scheme (including salary sacrifice).
* Private health insurance for employees.
* Life assurance (four times salary).
* Enhanced maternity and paternity benefits.
* Health Assured Employee Assistance Programme.
* Long Service Awards.
* Free coffee, tea, and fruit.
* Free parking and electric car charging points.
* Family and corporate events.
About Us:
We are a leading provider of [industry/service]. Our mission is to deliver exceptional results through innovation, collaboration, and a commitment to excellence.
Apply today by sending your CV and cover letter to:
[Contact information removed]