JOB PURPOSE:
* To carry out routine inspection and testing of fire protection systems as per AS 1851.
* To install equipment and carry out minor works, diagnose faults and carry out repair work, maintain and test a wide range of fire protection systems and equipment to Chubb Fire & Security standards of quality and delivery excellence whilst exceeding customer service expectations at every available opportunity
* To assist in growing our sales, increasing our market share and growing the nett profitability of our company
* Ensure customer's property is compliant with regards to the Australia Standards and in accordance with the contract we are engaged under.
STAKEHOLDERS (Key Contacts):
Fixed Service staff, Customer Service and Administration staff, Service Sales staff, and Portable Service staff
CRITICAL RESULTS
OPERATIONAL:
* Identify, install, diagnose, service, repair and carry out minor works on fixed fire protection and safety systems and equipment in accordance Chubb Fire & Security procedures
* Complete and provide evidence of maintenance performed on equipment in an accurate and legible manner, using systems including; hand held technology.
* Survey customer premises and recommend fire protection and safety systems and equipment, in accordance with Chubb Fire & Security procedures and processes
* Maximise efficiencies via route planning, time management, stock management, and service delivery
* Participate in stocktakes and be responsible for inventory management
* Manage and maintain all assigned company property, including documents, tools, equipment, vehicles, product, etc
* Report work progress and performance by completing productivity / key performance indicator (KPI) reports
* Comply with all company policies, procedures, and processes
* Attend all scheduled training programs
* Recommend improved business processes by actively engaging in Quality and ACE programs
CUSTOMER SERVICE:
* Provide assistance to customers in the use of fire and safety equipment
* Effectively communicate with the customer
* Ensure highest level of presentation as a Chubb Fire & Security employee, including individual presentation, vehicle presentation, etc
* Ensure punctuality and communicate attendance or planned attendance to site.
* Comply with all Customer requirements, as defined by the Customer contract
CUSTOMER GROWTH:
* Increase the Customer base through the active promotion and sale of products and services
* Reduce Customer attrition through the delivery of excellent customer service
* Gather market information to assist in market analysis
ENVIRONMENT, HEALTH & SAFETY:
* Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements
* Report to supervisor conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards
* Attend scheduled EH&S training programs
* Actively support the organization's efforts to meet or exceed EH&S goals and plans
* Recommend improved EH&S practices
Información adicional
Sobre nosotros, nuestra cultura y lo que podemos ofrecerle
Fundada hace más de 200 años, Chubb Fire & Security es una empresa global cuya motivación reside en mantener a las personas y al mundo seguros. Proporcionamos sistemas, equipos y servicios esenciales, desde vigilancia CCTV digital y alarmas contra intrusos, hasta sistemas de detección y extinción de incendios. Nuestra completa variedad de productos y servicios innovadores satisface las necesidades de una amplia gama de clientes, desde negocios independientes locales hasta muchas de las empresas del FTSE 100.
Creemos que ofrecemos una cultura laboral única, donde usted es tan importante para nosotros como nuestros clientes, y queremos que eso sea lo que sienta cada día. Estamos orgullosos de facilitar una formación extensa a todos nuestros nuevos asesores, prestándoles un apoyo total y permitiéndoles prosperar en sus nuevos puestos y más allá, con oportunidades continuas de desarrollo profesional a lo largo de su trayectoria profesional con nosotros.