Hospitality Store Supervisor Job Opportunity
As a Hospitality Store Supervisor, you will play a pivotal role in driving sales and achieving gross profit targets. You will be responsible for delivering exceptional customer service, supporting the Sales Manager, and providing administrative assistance to the Branch.
Key Responsibilities:
* Achieve sales and gross profit budget and key performance indicators (KPIs) by utilizing expert product knowledge and professional services.
* Maintain high standards of merchandising, store presentation, and housekeeping.
* Support the Sales team by leveraging the Store as a showroom for customers, generating customer leads.
* Oversee cash handling, end-of-day reconciliation, and banking procedures to ensure accuracy and security.
* Manage customer accounts, invoicing, and credit transactions in accordance with company policies.
* Adhere to Workplace Health and Safety (WHS) policies and compliance requirements, including monthly audits and incident reporting.
* BUILD AND MAINTAIN RELATIONSHIPS WITH CUSTOMERS, SUPPLIERS, AND INTERNAL STAKEHOLDERS TO IMPROVE STORE PERFORMANCE.
* Respond to customer queries and complaints promptly to enhance satisfaction and retention.
* Handle stock responsibilities, including unpacking, pricing, rotation, picking/packing orders, and stocktakes.
* Recruit, induct, and train new team members.
Branch Administration & Operational Support:
* Provide administrative and sales support to the Sales Manager and the Branch.
* Prepare customer quotes.
* Assist with rosters, leave management, and general administration.
Requirements:
* Demonstrated experience in a similar retail role, preferably in hospitality or catering industries.
* PASSIONATE ABOUT RETAIL, SALES, AND DELIVERING TOP-TIER CUSTOMER SERVICE; ABLE TO BUILD STRONG CUSTOMER RELATIONSHIPS.
* EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS; CONFIDENT IN DEALING WITH TEAM MEMBERS, CUSTOMERS, AND SUPPLIERS.
* Well planned, organized with strong problem-solving skills and attention to detail.
* Confident in handling customer interactions, resolving issues effectively, and improving the shopping experience.
* Knowledge of retail operations including stock control, cash handling, and merchandising.
* Experience using POS/EFTPOS systems; Pronto ERP experience is a plus.
* Ability to sell and provide quality solutions; solid knowledge of Health, Safety, and Sustainability requirements in a retail environment.
Benefits:
Reward competitive base salary with quarterly incentive, employee discounts, opportunities for career progression and skill development, in a dynamic environment where your contributions make an impact.
Reward operates from multiple sites across Australia and is part of a leading European distributor network.