Our client is a service-oriented organisation ensuring in-home care to the aged and the disabled, and now seeking an expereicned Client Engagment Manager.
**How you'll make an impact**
The primary objective of this role is to ensure that all potential and new clients have a positive and responsive experience, and to ensure that the number of incoming referrals of this client cohort grow. This will be done through a strong focus on effective risk management, quality service setup, process improvement, profitability and positive reputation for the organisation.
The role of the Client Engagement Manager is most integral to the continued success and growth of the disability services to individuals.
A focus of the role would be to ensure that all service users and relevant stakeholders are completely satisfied with the service delivery experience.
A day in the life as our Client Engagement Manager, some of your key responsibilities will include:
- Ensuring that referrers and new clients have a positive, person centred, responsive and high quality SIL (supported independent living) intake and service implementation experience
- Generating leads through proactive business development activities
- Undertaking rigorous risk management of all aspects of supports, liaising with both internal and external stakeholders
- Developing individual, client-centric SIL submissions in line with NDIS practice and price guidelines
- Developing high quality client support plans in line with contemporary practice
- Industry networking and sourcing opportunities through active and ongoing new business development activities
**About you**
As the Client Engagement Manager, you will have attention to detail, have a pro-active attitude, high degree of initiative and strong desire to achieve outstanding results.
You will be self-motivated, honest, have excellent business acumen and perform the role with the highest level of professionalism and integrity.
Ideally, you'll have:
- Relevant tertiary qualifications in an industry related discipline
- Thorough knowledge of NDIS operational guidelines, policies and pricing guidelines and how they translate to best practice in the provision of SIL and SDA services.
- Exceptional rapport building, relationship management and client assessment skills.
- Exceptional networking and business development skills.
- Proven ability to think and plan strategically with excellent analytical and problem solving skills.
- Well-developed analytical and conceptual skills, coupled with the ability to quickly source and disseminate information
- Proven ability and strong desire to ensure clients are in receipt of exceptional service standards
- Very well developed interpersonal and negotiation skills
- Sound verbal and written communication skills
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