GENERAL DESCRIPTION
Reporting directly to our Branch Manager, a successful candidate will be responsible for successful strategic development of a client or a group of clients. Additional responsibilities include relationship alignment and network penetration with key clientele. Our Key Account manager will act as a client advocate and will be expected to strongly influence both internal and external decision makers.
ESSENTIAL JOB FUNCTIONS
* Creates Value Propositioning and drives solutions. Provides, documents, and reviews one strategic solution per client managed in their book of business per quarter.
* Acts as main liaison between client and CWW network.
* Internal and external business reviews on a monthly basis.
* Develop, implement and maintain quotations.
* Local level relationship building, management and engagement both internally and externally.
* Creates and deploys SOP to respective origin/destination points. Obtains sign off both internally and externally.
* Manages RCCA process and drive continuous improvement.
* Participates in and manages quoting process.
* Engages with Implementation Managers for all new business.
* Manages anomaly and exception reports both financial and operational.
* Drives cross selling opportunities.
* Defines/documents and gains sign off on Scope of Work both internally and externally.
* Manages and Drives Company mandated ROTP.
* Maintains invoicing requirements contained within the SOP with DD and Regional Director Account Management signature.
* Collaborates with stations and client to build a healthy and steady collections process.
* Maintain AR below percentage in accordance with company goal.
* Responsible for driving 10% Net Revenue growth YOY for respective book of business.
* Evaluate information on QBR and present to key accounts.
* Other duties as assigned.
PHYSICAL REQUIREMENTS
* Talking, hearing and using hands to operate computer equipment.
* Vision abilities required by this job include close vision and the ability to adjust focus.
OTHER SKILLS AND ABILITIES
* Excellent written and verbal communication skills
* Strong ability to manage complex internal and external networks
* Ability to react quickly to changing needs/situations
* Demonstrates effective negotiation and closing techniques
* Excellent organization and problem solving skills
* Functions well both independently and in a team setting
* Ability to travel both International and Domestic
EDUCATION AND DIRECT WORK EXPERIENCE
* High School Degree or GED required.
* Bachelor's Degree preferred
* Minimum five years related experience.
* Minimum four years industry experience preferred.
FICATIONS AND LICENCES
* Professional certification may be required in some areas
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