Our client is a respectable Australian company who are looking for a Customer Service and Logistics Assistant to start immediately.
Located in Tullamarine
Monday to Friday 7AM - 3PM
Award Pay Rate
DUTIES:
Quote for recent order enquiries
Receive approved artwork and other details from Graphic Arts for new or repeat order;
Receive confirmation of required deposit payment from Accounts
Generate internal order to start production and distribute to the Production and Print Manager and the Graphic Artist
Receive Job Bag from Supervisor, Packaging and QC or Receptionist for each item on order; once all items on the order are completed, hold to perform Logistics steps to dispatch.
Logistics
Field freight enquiries
Liaise with store person to determine number and height of pallets to be transported to determine the appropriate transport of orders varying for destinations
Local, Interstate, International
Obtain quotes for freight of customer orders
Arrange and book freight
Track progress of delivery upon request from customer
Enter customer account details into MYOB
Following an order from Sales to Dispatch:
If customer has a credit account with the company, prepare and issue invoice and dispatch order after Sales steps above are completed in accordance with agreed freight terms.
If customer does NOT have a credit account with the company:
confirm if customer has arranged own freight or the company to arrange;
If the company adjust original estimate quoted of freight charge to actual quantity of final order,
confirm destination;
prepare and issue invoice for payment of final balance
Process payment directly with customer if by credit card; or receive confirmation from Accounts if payment is by direct debit into the company bank account
Prepare delivery dockets, three copies and give to Store person for pickup (third copy to retain and be married up with returned copy from store person)
Receive and file invoices/ payment receipts.
Instruct Warehouse to dispatch order
Stock take on items to be complete fortnightly, reconcile MYOB.
Schedule:
8 hour shift
Ability to commute/relocate:
Tullamarine VIC: Reliably commute or planning to relocate before starting work (required)
Experience:
Inbound call centre: 1 year (preferred)
Outbound call centre: 1 year (preferred)
Customer service: 1 year (preferred)
Work Authorisation:
Australia (required)